OAPs were left with no heating or cooker
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OAPs were left with no heating or cooker
An oap couple were left without heating or cooking for six days after Guernsey Gas cut them off – because it did not like their kitchen cupboards.
Author Michael Milford, 71, and his wife Joan, 66, said their ‘world was turned upside down’ by the move.
‘We called the gas company to our house [to turn off the gas] as we had a leak,’ said Mr Milford.
‘They returned on the Monday to repair the leak and tested our appliances. They informed us that our cooker, which they installed seven years ago, was in a dangerous position.
‘They cut us off straight away, without warning, leaving us without heating and a cooker for almost a week.’
The engineer told the couple the cooker was too close to cupboards above it.
The incident, on Friday 3 April, only emerged this month after the couple made contact with the Guernsey Press because they are still so annoyed about their treatment.
Yet Guernsey Gas would not discuss it because to do so would be ‘unprofessional’.
‘Guernsey Gas maintains that customer confidentiality is very important. If there are doubts and concerns about Guernsey Gas’s actions, then we strongly recommend that the complainant takes the issue through an official, independent route, e.g. Corgi [installation experts] and/or Commerce and Employment.’
Mr and Mrs Milford, who have lived in their Paris Street home for 30 years, had to spend £518 installing a new electric cooker. (from thisisguernsey)
Author Michael Milford, 71, and his wife Joan, 66, said their ‘world was turned upside down’ by the move.
‘We called the gas company to our house [to turn off the gas] as we had a leak,’ said Mr Milford.
‘They returned on the Monday to repair the leak and tested our appliances. They informed us that our cooker, which they installed seven years ago, was in a dangerous position.
‘They cut us off straight away, without warning, leaving us without heating and a cooker for almost a week.’
The engineer told the couple the cooker was too close to cupboards above it.
The incident, on Friday 3 April, only emerged this month after the couple made contact with the Guernsey Press because they are still so annoyed about their treatment.
Yet Guernsey Gas would not discuss it because to do so would be ‘unprofessional’.
‘Guernsey Gas maintains that customer confidentiality is very important. If there are doubts and concerns about Guernsey Gas’s actions, then we strongly recommend that the complainant takes the issue through an official, independent route, e.g. Corgi [installation experts] and/or Commerce and Employment.’
Mr and Mrs Milford, who have lived in their Paris Street home for 30 years, had to spend £518 installing a new electric cooker. (from thisisguernsey)
Re: OAPs were left with no heating or cooker
The new regulations are very strict and although frustrating they do save lives so we have to live with them.
Unless they fitted the cabinets after the cooker was installed and obviously dangerous, I am suprised they were cut off, as new regulations usually only apply to new installations, and the cooker if fitted after the cabinets by the Gas co should have been safe by old regs.
Unless they fitted the cabinets after the cooker was installed and obviously dangerous, I am suprised they were cut off, as new regulations usually only apply to new installations, and the cooker if fitted after the cabinets by the Gas co should have been safe by old regs.
wayside-
Number of posts : 700
Location : Guernsey
Humor : If Its Funny, Its Funny
Registration date : 2008-03-11
Re: OAPs were left with no heating or cooker
They could have taken off the cabinets, had the gas reconnected, then refitted the cabinets. Probably about half an hours work.
Spirit-
Number of posts : 3053
Location : around the bend
Registration date : 2008-04-21
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